Why does it say, "email address is already in use?"

This will only occur if you are already a BerryPuff member. You will need to login to BerryPuff using the email address and password you originally registered with. To login to BerryPuff please click here.

Click here to become a BerryPuff member.

24/7 Member Support

If you have a question regarding your bill, there is no need to call your credit card company directly. For help with your bill or to cancel please don't hesitate to contact our billing support staff - available 24 hours a day 7 days a week. We can be reached by phone toll free in the US at 800.935.5771. Calling internationally? Please dial 310.202.3950. Rather use email? Drop us a line at billing@BerryPuff.com and we'll always get back to you as soon as possible.

Pay by Money Order

Good news! Now you can pay for BerryPuff.com with a money order. Click here to learn how.

Pay by Check

Good news! Now you can pay for BerryPuff.com with a check. Click here to learn how.

Why do I get a "transaction denied" message when using my credit card?

Please make sure you are using a valid credit card and not a check card or cash card. Currently, BerryPuff.com accepts Visa, MasterCard, Discover and American Express. Please make sure that your billing address and the address you used during our registration match and that you have sufficient credit to process this transaction. Please make sure that your credit card has a valid expiration date. To update your billing information/member profile please send an email to: billing@BerryPuff.com. Also, you may want to call our billing support center 24/7 at 800.935.5771 or 310.202.3950. You may also pay for BerryPuff with a money order. Click here to learn how.

Why do I get a "transaction denied" message when using an online check?

Please make sure you are using a valid checking account. Also, please make sure that your billing address and the address you used during our registration match and that you have sufficient funds to process this transaction. Also check that the following are correct: Account number, check number, bank name, as well as the routing number.

Problems Playing Movies?

For the best quality we recommend using either the Windows Media Player or RealPlayer. Click on either button below to download the latest version.

For technical help with any Windows Media product or general customer service needs and questions, please visit Windows Media Support.

For technical help with any Real Player product or general customer service needs and questions, please visit RealNetworks Support.

If you are experiencing a "slide show" picture, constant rebuffering or the audio/video does not start, you may need to adjust your Windows Media settings or Real Player settings for optimal performance. Please click here to learn how.

For technical help with the Macintosh player please click here and to download the Macintosh friendly version of the Real Player or Unix version, please click here.

In order to watch movies at BerryPuff.com, it is important that your browser is enabled to accept all cookies. Please refer to the following steps, based on the browser you use, to enable cookies.

Slide show or video will not start using Windows XP/2000 and Real One

If you are using the RealPlayer 10 and your operating system (OS) is either Windows XP or Windows 2000, you may experience a "slide show" picture, constant rebuffering or the audio/video does not start. We recommend that you click here and download the FREE version of the RealOne Player Version 2.

I have AOL and cannot view movies correctly

The best thing to do is to try not to use the AOL browser. Sign on and then minimize AOL and launch Internet Explorer from the desktop.

Why do I get an "invalid meta file" message?

In order to watch BerryPuff movies using the RealOne Player, it's important that your RealOne Player is enabled to accept all cookies. Please follow the simple instructions below to learn how to enable your RealOne Player to accept cookies.

*Open your RealOne Player application.

*From the top menu bar, click on Tools, then click on Preferences.

*Double click Connection, then, select Internet settings (located below Connection).  Then make sure the Enable Cookies box is checked.

*Click on the OK button to confirm your selection.

Firewall's and Pop-Up stoppers

It is important that you are not behind a firewall and that you are not running any type of pop up stopper program. Being behind a firewall or running a pop-up stopper program may prevent you from watching BerryPuff movies. To learn more about configuring your Real Player to work behind a firewall please click here.

Watch movies on your TV

If you always wanted to hook up your PC to your television but you needed help, please click here to learn how.

Still having questions?

Please fill out our Help Request form and we will be glad to help you.